Privacy Policy

Who we are

The Website www.novel.co.za sells Personal Protective Equipment (PPE). The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

Novel PPE (“us”, “we”, or “our”) operates the www.novel.co.za website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

What personal data we collect and why we collect it

Due to the sensitive nature of PPE, our website does not collect any personal data.

Usage Data, Tracking and Cookies

We do not collect any usage data, tracking nor make sure of cookies.

Use of Data

The only data we keep is a copy of emails, which we use in order to communicate with clients.

How long we retain your data

We keep a backup of all emails indefinitely. No emails are stored on any servers.

What rights you have over your data

Clients can request to remove their data from our email back-up.

Disclosure Of Data

Legal Requirements
Novel may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of Novel
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties (other than stated below). Only the necessary information, that is the customers name, delivery address and contact phone number (if necessary) will be made known to third parties (like the courier company) delivering our products.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
• By email: ppe@novel.co.za
• By visiting this page on our website: http://www.novel.co.za/privacy-policy/